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4, Jalan Stesen Sentral 5, 50470, Kuala Lumpur, MY Malaysia
contacts phone: +60 3-2144 7944
website: airasia.com
larger map & directionsLatitude: 3.1346186, Longitude: 101.6858278
Courtney Joe
::Terrible experience with Airasiax. They say you can buy luggage on their fares prior to booking but when you try it the app comes with up with error after error and doesn't let you add a booking in order to "manage it" and add checked luggage. We even tried on the full website on both laptop and mobile device. Same thing over and over again. We tried for hours and hours over 2 days and no result. Rung the hotline and on hold for 30 minutes no answer. Completely useless. We get to the airport and explain this to them as we continue to get the same errors all the way up to the cut off time. (You need to "manage the booking" 3 hours before checkin in order to purchase food, luggage etc at acceptable rates) They charge us $400 AUD for 2 suitcases after speaking to a manager nobody cares or wants to help. Its absolutely clear as day we are having a genuine problem as we show screenshots with time stamp of error messages to ground staff. We also show him the manage my booking section that i had been refreshing all day which shows another, different flight that i added baggage too, and the flight in mention is not there. The app then allows me to check in to the flight but still does not show up on the manage section. This is all a big scam to rip customers off. DO NOT UNDER ANY CIRCUMSTANCES THINK BY BOOKING A FLIGHT WITH AIR ASIA YOU ARE SAVING MONEY. THEY WILL RIP YOU OFF AND SCAM YOU OUT OF MONEY AND YOU WILL END UP PAYING MORE THAN A BETTER AIRLINE THAT DOESN'T PENALISE THEIR CUSTOMERS FOR HAVING A NON-WORKING SYSTEM WHO INCLUDE BAGGAGE ON THEIR FLIGHTS INSTEAD OF HAVING GLITCHES IN THEIR SYSTEM AT THE CUSTOMERS EXPENSE. !!!! NEVER EVER FLY THIS AIRLINE. !!!!
cleopatraz
::Website sucks. Please rectify this. Not sure why you guys can get award with this lousy web services.
Nurul Shafarina Sarkawi
::Good services and helpful. anyway what's your correct contact number? I try to call this number 03-21447944 but can't reach
azah ismail
::Ticket i bought had the time of departure changed to a time that was not suitable. Came to discuss my options with the staff. I was served by Shah, very professional and so courteous and pleasant too. Wait-time was short. Service was great. Thank you!!!
Sumit Panchasara
::The staff needs to up their game and be more helpful than what they are. They upfront deny on anything that is asked. Also, do not suggest as to what to do next or provide solutions on what can be done. They are just at work because Air Asia should have few represtative across the desk to listen to people.